1. How does Editage offer a competitive advantage?

Editage works with clients in over 37 countries and numerous time zones. We establish communication protocols at our clients' convenience, depending on their location. Editage in the US (GMT – 6.00) is positioned in the mid-south central region of North America, allowing ease of business contact for companies on the east or west coast of the US and Canada, as well as Central and South America. Editage in India (GMT + 5.00) is positioned strategically to serve the time zones of Japan, China, and Europe, and is roughly eleven hours ahead of the core of the US. Rather than let time differences become constraints, we use them to help our clients meet or improve their timelines. While our clients are at work, we can work with them to service their needs. While our clients are sleeping, we work to advance their writing and editing projects.

2. Can I attend meetings at our offices?

Yes; our writing/editing staff uses tools such as WebEx to participate in web or teleconferences with clients. We can also use any other communication tools that you may be accustomed to (e.g., Skype). For meetings where in-house attendance is critical, someone from our US office can visit your location.

3. Is my information safe with you?

Absolutely! All Editage employees are sensitized to the highly-confidential nature of documents they handle and are required to sign confidentiality agreements that are indefinitely binding. Editage will also sign confidentiality agreements with you before we embark on any professional relationship. Editage works with an in-house IT team to ensure that our systems keep your data secure. (Learn more.)

4. Can I submit a sample or conduct a pilot project with Editage?

Certainly! We want you to be comfortable with the value and services we offer before entering into a relationship. To inquire about our services or to request a pilot project, click here.

5. What training do your medical writers receive?

Our medical writers receive training in ICH-GCP, CONSORT and ICMJE guidelines. Additionally, they also receive intensive English language training. Our writers also attend external training programs specific to medical writing such as workshops conducted by the American Medical Writers Association during their annual conference, statistics workshops, etc. Additionally, like all lovers of language, they continue to sharpen their skills by participating in training sessions that offer updates on grammar, punctuation and style for American and British English.

6. I have a document that is very specialized in its subject area. How do I know you will be able to edit it correctly?

We have three specialized editing teams for Non-science, Physical sciences and Medical sciences, whose editors have the requisite academic backgrounds and editing experience to edit documents within these areas. In addition our editors research extensively before making any drastic changes in your document that may not be the norm within your subject area. All changes are highlighted through editor's notes and are not final until you accept them, this is possible through the tracked changes version of MS Word which allows you to review each and every change made by us before finalizing it.

Please click here to check the list of subject areas we handle. You can be rest assured that even if your specific area of expertise may not be listed there we have edited documents from a similar area in the past.

7. What background and specializations do your editors have?

Our editors are divided into 3 teams based on their academic background and previous work experience - Non Science, Physical sciences and Medical and Life sciences. All our editors have at least a Bachelor's degree from one of the leading universities in India. About 46% have a Masters degree, 6% are medical doctors while 4% have a doctorate (PhD) and have published papers in their area of expertise.
In addition all editors go through a month of rigorous English language training before they begin to edit any client documents.

8. Do you provide a quality guarantee? What if I am not satisfied with your work?

We are committed to your satisfaction and do everything possible to consistently provide quality output. If at any point you are unhappy with our work please write to us explaining where we did not meet your expectations and what you would like to see changed. We will get back to you within the day with options and proposed next steps.

Any lapses in quality on our part will be treated with utmost seriousness and we will take action depending on the level and type of quality lapse.

9. If I have questions about the edited document, how do I ask the editor? By when will you answer my questions?

Please send any questions you have to . You can type your question in an email or send us a word document with your questions in it. We normally answer them in 1 working day. However a member of our client servicing team will confirm the delivery schedule with you as it is determined by the nature and number of questions.

10. How do I pay you for your work?

You can pay through our website using your credit card or transfer the amount into our bank account. Please contact our payments department for any clarifications or further information.