Editage is an ISO 9001:2008-certified company. This internationally recognized certification has been awarded to Editage because of the following capabilities:

• Strong internal processes
• Mature quality systems
• Effective client feedback systems

• Robust complaint redressal system
• Secure IT systems
• Confidentiality guarantee

What is ISO 9001:2008?

ISO 9001:2008 is an international quality standard. It requires a company to possess capabilities that enable the delivery of high-quality services and maximize client satisfaction. ISO-certified organizations must follow well-defined processes, ensure delivery of defect-free services, guarantee client confidentiality, and continually improve their quality and service delivery systems. ISO standards cover all aspects of a business that contribute to service quality and a satisfactory client experience.

For its commitment to quality, strong client focus, and compliance with ISO requirements, Editage has been awarded the IS0 9001:2008 certificate.

What does it mean to be ISO 9001:2008 certified?

Being ISO certified means that we have the processes, resources, systems, and skills to deliver high-quality services in a timely manner. The certification illustrates that we are proactive about quality and that client satisfaction is our first priority. Our ISO certification tells you that

• We have qualified editors trained to deliver excellence in service.
• We have a mature quality management system—each document follows a defined process cycle that helps eliminate errors and ensures on-time delivery.
• We take prompt corrective action, resolving complaints and learning from mistakes.
• We regularly interact with our clients and seek their feedback to understand their needs and improve our services.
• We have secure and stable IT systems that guarantee confidentiality of client property.
• We continually evaluate and strengthen our systems and processes through internal and third-party audits.

All our quality-related processes and systems have been independently assessed and verified by auditors from DNV (Det Norske Veritas), an international certification agency.