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You are currently at :: Quality Assurance
> ISO Certification |
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Editage is an ISO:9001-2000 certified company. The ISO certification is an internationally recognized certification that was awarded to Editage because of our |
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Strong internal processes |
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Quality systems |
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Client feedback systems |
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Complaint redressal systems |
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Secure IT systems and confidentiality guarantee |
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What is ISO 9001:2000? |
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ISO 9001:2000 is an internationally accepted quality standard that contains requirements that a company has to satisfy in order to deliver high-quality services and maximize client satisfaction. The standard requires an organization to define its processes thoroughly, ensure that it delivers defect-free services, ensure confidentiality of client property, and improve its quality standards on a continual basis. In summary, the standard covers all aspects that contribute to the quality of service and client experience.
At Editage, we deliver quality through our quick turnaround time, high-quality editing service, value-adds, and deadline conformance. Based on the requirements of the ISO 9001:2000 standard, we have defined our editing and client servicing processes thoroughly, established review and proofread processes to eliminate errors in documents, set up IT systems to ensure confidentiality of documents. Further, we collect feedback from our clients regularly in order to improve our services.
For its commitment to quality, strong client focus, and compliance with ISO requirements, Editage has been awarded the IS0 9001:2000 certificate. |
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What does it mean to be ISO 9001:2000 certified? |
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Being ISO certified means that we have the necessary processes, resources, systems, and skills in place to deliver high-quality editing services in a timely manner. It means that we are proactive about quality and that client satisfaction is our first priority. We have a mature “Quality Management System” (QMS) through which we ensure that each document we edit goes through a defined process cycle that includes stringent reviews, proofreads, discussions, and deadline conformance. This system not only eliminates the maximum possible errors but also ensures that your documents are always delivered on or before time.
We have established processes to ensure that documents edited by us are, to the maximum possible extent, free from errors, are consistent in quality, adhere to all your requirements, and are delivered on or ahead of time. In the unlikely case that we fall short of your expectations, we take prompt corrective action to act on your complaints and learn from our mistakes. Most importantly, we regularly interact with our clients to ascertain their satisfaction levels and improve our services accordingly.
All quality-related aspects of Editage have been independently verified and confirmed by auditors from DNV, an international certification agency. We are audited at regular intervals by external auditors to check for the effectiveness of our quality systems. |
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Our Certifying Agency |
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Editage has been certified by DNV (Det Norske Veritas)–one of the largest auditing agencies in the world, with over 7,000 employees across 100 countries. Having certified the management systems of some of the world's largest corporations, DNV is one of the most reputed certifying agencies in the world. It is also the world's oldest certification body (founded in 1864).
Certification from an international auditor like DNV confirms that our quality standards are at par with global quality benchmarks. At the same time, it also lends greater credibility to our quality system as compared to those of our competitors. |
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How you can help us enhance our quality standards |
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Client feedback forms an important part of our Quality Management System. After your edited documents are delivered, we send a client feedback form. We use your responses to improve our service quality on a continual basis. |
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Contact us |
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If you wish to know more about our ISO certification or quality systems, please write in to customercare@editage.com. We will be glad to answer your queries. |
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