quality
EDITAGE : Growth through effective communication

About English Editing Quality Guarantee

Quality Assurance
Quality Assurance
Levels of Editing
 
submit

You are currently at :: Quality Assurance > Track Record

 
Between Apr-06 and Mar-07, Editage received complaints on 29 papers (0.38% of all papers edited). All 29 complaints went through our quality check process.
 
72% of clients with complaints have continued to send us their papers because they were satisfied with our handling of their complaint.
Total complaints: 29
Valid complaints: 27 (Language quality did not meet expectations)
 

Action taken
  100% discount: 13 jobs
  Other discounts (50% or less): 12 jobs
  Free re-edit: 4 jobs
  Recommended for TRE: 2 jobs
 
(Note: Total does not add up to 27 because more than one action was taken in some cases, e.g., Discount + Re-edit)
GO TOP
 


Home | Editing Services | Medical Writing | Related Services | Resources | Corporate / Partner | Quality Assurance
Get Quote | Payment | About Editage | FAQs | Special Offers | Contact Us | Disclaimer | Privacy Statement | Terms & Conditions

Editage is a registered trademark of Cactus Communications Pvt. Ltd.
© 2003-2008 Cactus Communications Pvt. Ltd. All Rights Reserved.