Frequently Asked Questions

• General Queries
• Payment Related Queries
• Post Service Queries

• 01

  Is my information/document secure with you?

  At Editage we respect the confidentiality of research. All our employees are required to sign confidentiality agreements that are indefinitely binding. If required, Editage will also sign confidentiality agreements with you before we embark on any professional relationship. Additionally, our data security processes have been ISO 9001:2008 certified.
• 02

  What background and training do your editors and writers have?

  Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and even journal peer reviewers. The editors have a high level of technical competency in their specific field of study. All our manuscript editors and writers go through the Basic Editor Training (BET) program that comprises 5 standard modules and various customized programs.
• 03

  What are the different file formats that you accept? Is there any extra charge for any particular format?

  We accept all common file formats. In case of any discrepancy with the file format, our customer service representative will get in touch with you.
• 04

  Do you guarantee publication after providing service?

  Publication depends largely on the quality of your research and is a subjective decision that the journal editor takes based on several factors. Therefore, we cannot guarantee publication. However, by helping you understand and follow publication protocols and by offering Premium Editing and Pre-submission Peer Review services*, we help you increase your chances of publication.
• 05

  I have made some changes to my paper after you edited it. Is the quality guarantee still valid?

  If you have made significant changes to your paper after we have edited it (e.g., you have introduced new content or rejected our changes), the Editage Quality Guarantee may not be fully applicable. If you are unsure, please write to our customer care team at customercare@editage.com. Our team will provide you with an accurate assessment.
• 06

  Do you offer discounts?

  Yes, we offer discounts on for different services based on campaigns. You can see details of offers on website (if applicable)
• 07

  Can I view editor profiles? If I wish to choose my editor.

  Yes, you can view the editor profiles. This can be done by contacting our customer support and/or while submitting the assignment you can use the Instructions block to inform us that you wish to receive specific profiles of editors. We will then share respective profiles that you can choose from prior confirming your assignment
• 08

  How do you assign Editor to work on my manuscript?

  At Editage, we place a lot of emphasis on subject-area expertise. We have developed an in-house sophisticated editor recommender system that matches every manuscript to an expert from the same field. It helps us ensure your manuscript is free of all errors and match the international publishing standards.
• 09

  How can I be assured of your quality

  Editage is a trusted partner to researchers, journals, and academic institutions across the globe. We promise excellence, expertise, responsiveness, and confidentiality in all our service. Every document edited or translated by us will be of internationally accepted quality standards. The Editage Advantage ensures that no document is rejected on grounds of poor language. If for any reason you are not delighted with the quality, we will rework your document until you are satisfied. No questions asked!We will work with you until you are 100% satisfied with every dimension of our service, be it quality, on-time delivery, or response time.
• 10

  Can you check my document for plagiarism?

  You can opt for our plagiarism check service however, we will not paraphrase the plagiarised text identified using this service
• 11

  Can you evaluate my manuscripts readiness for publication?

  Yes, you can benefit from our PubSURE service. PubSURE checks several key factors to evaluate your research manuscript submission readiness
• 12

  Where can I find a discount code?

  Yes, we offer discounts for different services based on campaigns. You can see details of offers on our website, editage online portal or via promotional emails sent by Editage.
• 13

  Which file types do you accept?

  We accept Word/ Latex/ Double spaced PDF files. In case of multiple files, please submit in the ZIP file format
• 14

  This is my first research paper. I am not sure which service should I opt for. Can you assist me?

  We offer tailor-made services for every author you can compare editing service on our website or feel free to write to our customer service team at request@editage.com
• 15

  How can I place an order?

  You can place order via website by clicking on Get Quote icon Or you can login to Editage Online and submit your assignment to us.
• 16

  Can you edit excluding certain parts of content from my manuscript?

  Yes. We do edit excluding certain parts. You need to inform us about the same via job instructions while submitting your inquiry form or you may inform your client manager prior to the initiation of your assignment.
• 17

  Do you guarantee publication after providing service?

  Publication depends largely on the quality of your research and is a subjective decision that the journal editor takes based on several factors. Therefore, we cannot guarantee publication. However, by helping you understand and follow publication protocols and by offering Premium Editing and Pre-submission Peer Review services*, we help you increase your chances of publication.
• 18

  What background and training do your editors and writers have?

  Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and even journal peer reviewers. The editors have a high level of technical competency in their specific field of study. All our manuscript editors and writers go through the Basic Editor Training (BET) program that comprises 5 standard modules and various customized programs.
• 19

  I do not want the word count of my document to increase after editing. What do I do?

  If you would like to keep your document at the same word count as at the time of submission then please mention this in the online submission form.