{"id":9331,"date":"2019-02-10T12:33:30","date_gmt":"2019-02-10T12:33:30","guid":{"rendered":"https:\/\/www.editage.com\/insights\/q_and_a\/how-can-i-resolve-formatting-issues-to-complete-my-submission\/"},"modified":"2019-02-10T12:33:30","modified_gmt":"2019-02-10T12:33:30","slug":"how-can-i-resolve-formatting-issues-to-complete-my-submission","status":"publish","type":"q_and_a","link":"https:\/\/www.editage.com\/insights\/how-can-i-resolve-formatting-issues-to-complete-my-submission","title":{"rendered":"How can I resolve formatting issues to complete my submission?"},"content":{"rendered":"","protected":false},"author":1200,"featured_media":33313,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"categories":[2389],"new_categories":[],"new_tags":[],"series":[],"class_list":["post-9331","q_and_a","type-q_and_a","status-publish","has-post-thumbnail","hentry","category-submission-process"],"acf":[],"yoast_head":"\nHow can I resolve formatting issues that are not allowing me to complete my submission? | Editage Insights<\/title>\n<meta name=\"description\" content=\"I have completed the pdf building but I cannot complete the submission of\u00a0my manuscript. \u00a01. I wrote a manuscript in MS Word,\u00a0selected US letter and\u00a0set all the margins to 2.54cm, but when I checked the pdf created under the "view submission" tab, the formatting was incorrecta nd a letter was pushed. Are there any settings I'm missing?2. There is an error message displayed as "AQC error" after checking the figure's artwork quality. Message is as below\u00a0"One or more of your artwork files was not checked because the server was previously unavailable. Would you like to re-send these files to the artwork quality checking tool now?" Every time I resent, I set the resolution to 300dpi or higher and the file size to 10MB or less. I think I have completed all the conditions. However, I cannot click "AQC error."\u00a0It is not showing "Fail" but it keeps on being an error. It is really hard. I Googled all day and cannot get an answer to my question, so I contacted Editage ... Thank you\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.editage.com\/insights\/how-can-i-resolve-formatting-issues-to-complete-my-submission\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can I resolve formatting issues that are not allowing me to complete my submission? | Editage Insights\" \/>\n<meta property=\"og:description\" content=\"I have completed the pdf building but I cannot complete the submission of\u00a0my manuscript. \u00a01. I wrote a manuscript in MS Word,\u00a0selected US letter and\u00a0set all the margins to 2.54cm, but when I checked the pdf created under the "view submission" tab, the formatting was incorrecta nd a letter was pushed. Are there any settings I'm missing?2. There is an error message displayed as "AQC error" after checking the figure's artwork quality. Message is as below\u00a0"One or more of your artwork files was not checked because the server was previously unavailable. Would you like to re-send these files to the artwork quality checking tool now?" Every time I resent, I set the resolution to 300dpi or higher and the file size to 10MB or less. I think I have completed all the conditions. However, I cannot click "AQC error."\u00a0It is not showing "Fail" but it keeps on being an error. It is really hard. I Googled all day and cannot get an answer to my question, so I contacted Editage ... Thank you\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.editage.com\/insights\/how-can-i-resolve-formatting-issues-to-complete-my-submission\" \/>\n<meta property=\"og:site_name\" content=\"Editage Insights\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Editage\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Editage\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.editage.com\/insights\/how-can-i-resolve-formatting-issues-to-complete-my-submission\",\"url\":\"https:\/\/www.editage.com\/insights\/how-can-i-resolve-formatting-issues-to-complete-my-submission\",\"name\":\"How can I resolve formatting issues that are not allowing me to complete my submission? | Editage Insights\",\"isPartOf\":{\"@id\":\"https:\/\/www.editage.com\/insights\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.editage.com\/insights\/how-can-i-resolve-formatting-issues-to-complete-my-submission#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.editage.com\/insights\/how-can-i-resolve-formatting-issues-to-complete-my-submission#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.editage.com\/insights\/wp-content\/uploads\/2025\/02\/editage-insights-generic-banner_298.webp\",\"datePublished\":\"2019-02-10T12:33:30+00:00\",\"description\":\"I have completed the pdf building but I cannot complete the submission of\u00a0my manuscript. \u00a01. I wrote a manuscript in MS Word,\u00a0selected US letter and\u00a0set all the margins to 2.54cm, but when I checked the pdf created under the \\\"view submission\\\" tab, the formatting was incorrecta nd a letter was pushed. Are there any settings I'm missing?2. There is an error message displayed as \\\"AQC error\\\" after checking the figure's artwork quality. Message is as below\u00a0\\\"One or more of your artwork files was not checked because the server was previously unavailable. Would you like to re-send these files to the artwork quality checking tool now?\\\" Every time I resent, I set the resolution to 300dpi or higher and the file size to 10MB or less. I think I have completed all the conditions. However, I cannot click \\\"AQC error.\\\"\u00a0It is not showing \\\"Fail\\\" but it keeps on being an error. It is really hard. I Googled all day and cannot get an answer to my question, so I contacted Editage ... 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