Editage Quality Guarantee
We guarantee that the quality of English in any document edited by Editage meets the standards required by the international publishing industry. The Editage Quality Guarantee applies to every document edited by us, regardless of service, deadline, and fees.
Manuscript Editing
If your manuscript is not accepted for publication because of the quality of English, we will re-edit the manuscript for free provided you have made a good-faith effort to address all the editor's notes and comments and have not made significant changes after we have edited your manuscript.
Important points to remember for authors
- Address editor comments
Ensure that you address all editor's comments and changes. If you are unsure, please write to us with questions. - Get new changes checked by Editage
After receiving your document, if you make significant changes or reject revisions made by our editors, please have these re-checked by us. If you anticipate many such changes, we would recommend that you to sign up for any of our multiple-round services: Premium Editing Service or Multiple-Round Standard Editing Service. - Submit an editing certificate to the journal
This applies primarily to nonnative authors. Remember that while evaluating papers written by nonnative speakers of English, reviewers and editors of international journals tend to include a standard recommendation for English checking. To avoid such a situation, we advise you to submit a certificate of editing to the journal. - Journal acceptance primarily depends on research quality
A journal's acceptance of a paper is almost entirely based on the quality of research and on whether the findings are within the scope of the journal. - Editing benefits depend on the level of service
At times, journal reviewers cite language as a reason for non-acceptance to the journal when the problem actually lies with the logic and flow of ideas in the submitted manuscript. Our Standard Editing Service checks and corrects awkward expressions, grammar, punctuation, and other aspects of language. If you like logic, flow, tone, and presentation of the manuscript checked, please use our Premium Editing Service.
When can you avail of the Editage Quality Guarantee?
- If you are dissatisfied with the quality of the edit
- If your manuscript is not accepted for publication because of the quality of English, and you have made a good-faith effort to address all editor's notes and comments and have made no significant changes to the edited paper
What should you do to avail of the Editage Quality Guarantee?
- Fill out the Quality Guarantee Form.
- Attach all the relevant documents requested through the form.
- Submit the form.
What happens when you send us your request?
On receiving a request from you, we take the following steps.- Our Quality team assesses the overall quality of the edited paper.
- We reply to you with the results of the assessment within 2 working days.
- If the Quality team agrees with your or the journal's assessment of the language quality, we offer you a free re-edit and/or discount.
After your complaint is completely resolved, we collect feedback from you through a short survey. We encourage you to provide us with feedback so that we can continuously improve our quality management system. For the speedy processing of your complaint, we urge you to provide all the necessary information and documents requested through the Quality Guarantee Form.
Grant Application Editing
If the quality of editing in any document edited by us fails to meet your expectations, we will offer a free re-edit provided you have made a good-faith effort to address all the editor's notes and comments and have not made significant changes after we have edited your document.
When can you avail of the Editage Quality Guarantee?
- If the quality of language in your document fails to meet your expectations, and you have made a good-faith effort to address all editor's notes and comments and have made no significant changes to the edited application
- For any questions regarding the edit: Please use the particular form available on our website.
- For any complaints on the quality of the edit: Please use the Quality Guarantee Form.
Medical Manuscript Writing and Rewriting
Editage is committed to excellence on every assignment. We guarantee that all our medical writing assignments will be scientifically accurate and compliant with regulatory guidelines. We also guarantee confidentiality of all information pertaining to an assignment and on-time delivery.
Simply send us an e-mail explaining what aspect of our writing you are not satisfied with. Our writers will review your comments and we will do our best to address your concerns. If you are still not satisfied, we will offer you a full refund or redo the project as per your requirements.
