About Editage quality guarantee




About English Editing Quality Guarantee

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The Editage Quality Guarantee applies to every document edited by us, regardless of service, deadline, or fees.

To avail of our guarantee

1.	Mail our Quality Team at customercare@editage.com and tell us why you are not satisfied.
2.	Send us the relevant files/data.

If the journal has rejected the paper based on the quality of English…

Mail us at customercare@editage.com with
a.	the comments by the journal referee
b.	your comments
c.	the final document that you submitted to the journal

If you are dissatisfied with the quality of English…

Mail us at customercare@editage.com and
a.	tell us why you are not happy with our service
b.	give us a few examples of edits you were dissatisfied with (if possible)

How it works

When we receive a quality guarantee request:

1.	The Managing Editor of our Quality team assesses the overall quality of the edited paper.
2.	The Quality team conducts a quality check and evaluates the edited document in detail.
3.	If the Quality team agrees with the journal’s/your assessment of the language quality, we offer you a re-edit, discount, or refund (depending on the findings).

Have more questions? Read our FAQs.

Questions and the issue for a proofreading certificate	Email: submitjobs@editage.com

For any complaints on our quality and service	Email: customercare@editage.com

About English Editing Quality Guarantee