Quality and delivery guarantee
I have some questions regarding the editor’s changes in my document. How can I get them answered?
If you have any questions regarding the edit that you wish to get clarified from your editor, please submit your questions using the "Submit Questions" feature in your Editage Online™ account. You will find it under the "ORDERS & QUESTIONS" tab. Please refer to the image below to locate this feature.
Once we receive your questions, we will provide you the deadline for the editor's response.
The journal reviewer/editor has recommended that the paper be checked by a native English speaker or professional English editing service before re-submission.Is such a comment sufficient reason to avail of the Editage Quality Guarantee?
Based on the journal’s feedback, an internal assessment will be conducted by a team of experts. If the assessment reveals that the journal feedback is at least partly attributable to the quality of our work, we offer a free recheck of the previously edited manuscript or a revised version of it by a senior editor.
What if I want to make changes to my paper after you have edited it?
If you want to make only a few changes, you can send us the revised parts of your document as questions. You can do this by logging into your Editage Online™ account and using the "Submit Questions" feature on the left panel. Alternatively, you can mail the questions to our client servicing team at
If you need to add new content or rewrite many sentences, we strongly recommend that you submit your document for our discounted Multiple-Round Advanced Editing Service. Alternatively, if along with multiple rounds of editing, you also require (1) checks for logic, flow, tone, etc., (2) a cover letter, and (3) extensive feedback (EditageReport™), we recommend that you use our Premium Editing service.
I have made some changes to my paper after you edited it. Is the quality guarantee still valid?
If you have made significant changes to your paper after we have edited it (e.g., you have introduced new content or rejected our changes), the Editage Quality Guarantee may not be fully applicable.
If you are unsure, please write to our customer care team at . Our team will provide you with an accurate assessment.
I need checking of the flow and logic of my paper. I understand that Advanced Editing cannot help me with this. What should I do?
Editage offers a Premium Editing Service that takes care of these requirements. Premium Editing is useful for anyone who wants not only language checks as part of Advanced Editing but also checking and correction of logic, clarity, flow, tone, and presentation. Clients who opt for this service receive multiple rounds of checking, extensive feedback (EditageReport), and a cover letter for journal submission. Please find out more about our Premium Editing Service here.
As authors of academic papers, we revise our drafts several times before finally submitting the manuscript to the journal. Submitting the paper for editing each time would be expensive. What should we do?
We recommend that you opt for the Premium Editing Service. Under this service, we offer multiple rounds of editing at zero extra charge. We edit your manuscript for you until you are satisfied. In addition to multiple-round editing, the Premium Editing Service provides several other benefits such as extensive feedback (EditageReport) and a cover letter for journal submission. This service is helpful to those who want not only language checks as part of Advanced Editing but also checking and correction of logic, clarity, flow, tone, and presentation.
I think I will be making revisions to the edited paper, so multiple-round editing may be useful to me. However, I am not sure how many rounds of editing I will need.
If you are not sure how many rounds of editing, we recommend that you submit the paper under the Premium Editing service. However, if you want multiple rounds of editing but not checking of logic, flow, tone, etc., you can avail of our Advanced Editing service for the first round. For each of the subsequent rounds, you can avail of a 60% discount under our Multiple-Round Advanced Editing service.
However, note that under the Multiple-Round Advanced Editing service, you will not receive the benefits of the Premium Editing service, such as checking of logic, flow, structure, and tone.
(Note: Editage does not recommend reviewers for your manuscript.)
I used the Premium Editing Service but I am not satisfied with the quality of the edited paper. What should I do?
The Premium Editing Service offers the benefit of multiple rounds of editing–that is, editing until you are satisfied. We anticipate that you will make some revisions or have questions after the first round of editing. Hence, we would encourage you to re-submit the document for subsequent rounds of editing as there is no extra charge for re-editing.
I used the Premium Editing Service but I still received a negative comment on language from the journal. What should I do?
Such a scenario might arise if you make significant changes to your manuscript after it has been edited by us and do not re-submit it to us. Therefore, we would recommend that you get your document re-edited after incorporating our editor's comments/changes and making your own revisions. Remember that our Premium Editing service is tailored to make your manuscript ready for publication, which is why it allows unlimited rounds of editing at no extra charge.
I do not want all the benefits offered under the Premium Editing service. What do you suggest I do?
The extra benefits of the Premium Editing service (apart from those offered under the Advanced Editing service) are (1) the checking of logic, flow, tone, and structure; (2) multiple rounds of editing; (3) a cover letter; and (4) an EditageReport. We recommend that you avail of all these benefits under the service. However, if you do not want the cover letter or the EditageReport, please specify the same while submitting your manuscript to us. We will not provide these.
Further, if you only need grammar, punctuation, readability, and consistency to be checked and do not anticipate the need for any other benefits, you should opt for the Advanced Editing service.
I do not want to use the Premium Editing Service only for multiple rounds of editing. What do you suggest?
You can choose to not use the Premium Editing service if you do not want all its benefits. For example, if you only require multiple rounds of editing and not the other benefits under the Premium Editing service (refer to previous question), you may avail of our Multiple-Round Advanced Editing service for subsequent rounds. Note that under this, you will not receive the other benefits of the Premium Editing service, such as checking of logic, flow, structure, tone, and presentation.