Quality Assurance

ISO certification ISO/IEC27001:2013

99.9% is not good enough. Our mission is to ensure

100% client satisfaction at every interaction for all our clients.

- Abhishek Goel, Co-founder and Chief Customer Officer

The world’s foremost language solutions provider to the research community for over 15 years.

editage advantage

Editage is a trusted partner to researchers, journals, and academic institutions the world over.

  • Largest in-house editorial team
  • No-questions-asked guarantee
  • 1000+ subject-specialist English editors
  • Personalized and seamless customer experience
Abhishek Goel Co-founder and Chief Customer Officer

99.9% is not good enough. Our mission is to ensure 100% client satisfaction at every interaction for all our clients.

We promise excellence, expertise, responsiveness, and confidentiality in all our services.

My team will work with you until you are 100% satisfied with every dimension of our service, be it quality, on-time delivery, or response time.

When you come to us for our expert authoring services, if we don’t deliver per your expectations, we won't charge you. No questions asked!

We assure

EXPERTISE

Two-Editor Check

Each document is checked by two language specialists from our global team of editors and peer reviewers, to ensure that we miss nothing. The end result will meet the highest quality standards of international journals.

Editing Process

RESPONSIVENESS

24-Hour Response Time

Whether you are sending in a submission or query, our customer support managers will respond to you within 24 hours, with solutions customized to your needs. If your document submission is even a second late, we offer a full fee refund, No questions asked!

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CONFIDENTIALITY

128-bit SSL encryption

Our ISO/IEC 27001:2013 certified IT security management systems and processes mean researchers worldwide can submit their papers with complete confidence that their intellectual property is safe with us.

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SUBJECT SPECIALISTS

Tailored Solutions

Our unique editor-selection algorithm ensures that your paper is assigned to highly qualified language specialists with expertise in your subject. As it learns your requirements, we are able to offer more tailored services.

Editors & Subjects

The No-Questions-Asked Guarantee

All our services are designed with the singular goal of ensuring that your valuable work gets the recognition it deserves. So, this is our commitment to you:

If you’re not satisfied, we're not satisfied

We promise that every document edited or translated by us will be of internationally accepted quality standards. The Editage Advantage ensures that no document is rejected on grounds of poor language. If for some reason you are not delighted with the quality, we will rework your document until you are satisfied. No questions asked!

100% Satisfaction Guarantee

We respect your time

We know how important your time is and we are proud of ALWAYS meeting our deadlines to our customers. If your assignment is delayed by even 1 second, we promise to refund your full fee. No questions asked!

How to Invoke the No-Questions-Asked Guarantee

Our Quality Team will start work on your document immediately and you will receive a resolution email within the business day.

Author success stories

As an opinion paper, there were not so many options to publish. The editions, and comments let us to have new corrected versions that let of to be published.

Author Name

Perez Fermin

Impact Factor

5.964

The paper edited by a reviewer was a good-shaped and finally could be accepted by a prestigious journal. Thank you for your work.

Author Name

Ki Chul Kim

Impact Factor

12.113

The experience was very good and the premium editing was very helpful. Thank you!

Author Name

Joanna Kowalska

Impact Factor

6.142

Great service! The comments from the editor really help me guide my writing and how I shape my argument. It is one of the best features of this service. Dr. Luigi Schiavo, Nutrizionist, Second University of Naples

Author Name

Luigi Schiavo

Impact Factor

4.942

I was supported by Editage team through the whole process of preparing the manuscript. Thank You!

Author Name

Mariusz Sieminski

Impact Factor

3.339

Yes, editage did advanced editing for our manuscript. They did a good job and our paper is accepted for publication

Author Name

Maryam Zahin

Impact Factor

3.183

It was really nice to work with you. I am planing to ask your help again for my following paper.

Author Name

Yong Sik Chung

Impact Factor

3.149

Thank you very much for the Editage team. Actually, this is the first time to become the corresponding author. The acceptance of this manuscript is so fast. It took only 1.5 months. Regards

Author Name

Obie Farobie

Impact Factor

5.039

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Frequently asked questions

  • I have made some changes to my paper after you edited it. Is the quality guarantee still valid? If you have made significant changes to your paper after we have edited it (e.g., you have introduced new content or rejected our changes), the Editage Quality Guarantee may not be fully applicable. Know more
  • What if I want to make changes to my paper after you have edited it? If you want to make only a few changes, you can send us the revised parts of your document as questions. You can do this by logging into your EditageOnlineTM account and using the "Submit Questions" feature on the left panel. Know more
  • I have some questions regarding the editor’s changes in my document. How can I get them answered? If you have any questions regarding the edit that you wish to get clarified from your editor, please submit your questions using the "Submit Questions" feature in your EditageOnlineTM account. Know more
  • I used the Premium Editing Service but I am not satisfied with the quality of the edited paper. What should I do? The Premium Editing Service offers the benefit of multiple rounds of editing—that is, editing until you are satisfied. Know more
  • I want Premium Editing only for the first round of edits. What do you suggest? You can choose to not use the Premium Editing Service if you do not want all its benefits. For example, if you only require multiple rounds of editing and not the other benefits under the Premium Editing Service, you may avail of our Multiple-Round Advanced Editing Service for subsequent rounds. Know more

Partnerships and affiliations