Editage Quality Guarantee

We work with you until you are 100% satisfied with the quality!

We guarantee that the quality of English in all documents edited by Editage will meet the standards required in the international publishing industry. This guarantee applies to every document edited by us, regardless of service, deadline, or fees.

Our Promise

Editage Promise
  • If you or your co-authors are unhappy with the completed assignment, our expert staff will work with you on the assignment until you are satisfied with the results.
  • If your manuscript receives unfavorable comments from the journal because of the quality of English, we will re-edit your manuscript for free, as long as you had addressed all the editor's notes and comments and not made significant changes to the edited manuscript before submission.*
  • If you do not wish for further support, or if despite our best efforts the service does not come up to your expectations, we will provide a full refund.
*Applicable to editing services as well as translation and publication support services that include editing.

How to apply Editage’s Quality Guarantee

YouReport your concerns to us

Send in the details of your complaint via email to customercare@editage.com or through the feedback section in your EditageOnlineTM account. Please provide examples and the necessary files1 for a prompt resolution.

Editage Quality Team responds to your concerns

Editage Quality Team Within 1 business day2, the Quality team replies to you with the results of the assessment and provides a resolution based on Editage’s Quality guarantee.

If you have any concerns about the resolution provided, we will work on it until you are 100% satisfied.

1 If your paper received negative comments on language from the journal, co-authors, or your supervisor, please provide the version of the paper you submitted to them (preferably in MS Word) along with their detailed feedback comments. Note that if we do not receive from you some explanation of the reason for your dissatisfaction and/or the relevant files, and our internal assessment shows that the assignment met the scope of the service with the required quality standard, we will be unable to offer you a refund or re-edit.

2 Requests received on Saturday will be responded to on Monday.

Note that the Editage Quality Guarantee should not be used to ask questions of your editor. Simply email your questions to request@editage.com, or submit them through your EditageOnlineTM account, and be assured of a speedy and accurate response.

For a smooth process at your target journal, please remember to

  • Choose English Editing Service

    Choose your service carefully

     

    Different services come with different benefits. For example, while our Advanced Editing service corrects all aspects of language, only our Premium Editing service checks and corrects logic, flow, structure, and presentation. Hence, we recommend that you choose the service that best suits your needs. If you are unsure about the best service for you, please ask our Client Servicing team at request@editage.com to make a recommendation based on your requirements.

  • Address our editor’s comments 

     

    After receiving the completed assignment, address all issues pointed out by the editor. If you are unsure about any comment or change made by the editor, please write to us with your questions at request@editage.com or use the Submit Questions feature in your EditageOnlineTM account.

  • Get new changes checked by Editage

     

    If you reject any of the editor’s changes or feel the need to make further changes, please have these changes re-checked by us. Minor changes are checked for free under our Client Questions service. For extensive changes, we recommend that you use our Multiple-Round Editing (MRE) services. MRE is available for free under the Premium Editing service and at a discounted rate under the Advanced Editing service.

  • Submit an editing certificate to the journal

     

    While evaluating papers written by non-native speakers of English, reviewers and editors of international journals tend to include a standard recommendation, asking the author to get the language checked by a native speaker. To avoid this, it is best to submit a certificate of editing to the journal along with your initial submission.

Our Certifications

Editage recognizes the need to deliver high-quality services and to guarantee the security of your information at all times. This belief is reflected in our commitment to establishing and maintaining systems and processes that are compliant with the ISO quality and IT security management standards.

Click here to view our ISMS certificate

The BELS examination is, an internationally recognized certification exam conducted by ( the Board of Editors in the Life Sciences ) that tests and evaluates editorial skills. Of the approximately 1,000 BELS-certified editors across the world, 87 are associated with Editage. This reflects our continual efforts to train our editors and writers to meet international standards. It also gives our clients the assurance of working with the best talent in the industry.