Terms and conditions
- There is an email notification confirming job delivery in the message archive of your EditageOnlineTM account and/or your email account registered with us.
- You have received the edited files as an attachment by email.
- You have received the job delivery notification along with FTP details (in the case of large files).
How refunds are made
- The full fee is waived if you have not yet made the payment.
- If you have already made the payment, the fee amount is credited to your Editage account and can be used against future assignments, or the amount is returned to you. (You can choose the option that suits you.)
- To return payments made by bank transfer, we will wire back the payment within a week. For credit card payments, the refund will be reflected in your next credit card statement.
- All refunds will be processed at the sole discretion of the Management
Office hours:Our office hours are 03:30 AM-05:30 PM GMT Mon-Fri, 03:30 AM-12:30 PM GMT Sat and 06:00 AM-03:00 PM GMT Sun.
All deadlines will be assigned within these work hours. Daylight saving time is not observed.